Cases of sim swap scheme have lately become a key concern as mobile money swindlers pursue new habits of stealing from unsuspecting mobile phone users.
Swindlers are now going to the extent of registering an existing number on a new SIM card in order to get clients notifications, one-time passwords, online banking profile and transactions.
To protect customers from notorious fraudulent sim swaps, Safaricom has introduced a self-whitelisting service where one locks their own number to ensure that no one else can swap your sim card without your knowledge.
All you need to do is dial *100*100# to whitelist your number.
This service once enabled ensures that a customer’s SIM card can only be replaced by visiting a Safaricom Shop or Care desk with your ID, or by calling Safaricom customer care.